Refund Policy

Last updated: 13 September 2026

This policy explains how cancellations, refunds and AI credits work. It forms part of our Terms of Service.

1. Free trial

Every new account gets a 14-day free trial with full feature access. No payment method is required to start it, and nothing is charged when it ends. If you do not subscribe, access simply stops — there is no invoice to dispute and no refund to request.

We deliberately run the trial this way so that evaluating SCRMAI carries no financial risk.

2. Subscription cancellation

• You can cancel at any time from within the product. No retention call, no notice period.
• Cancellation stops future billing. Your subscription remains active until the end of the billing period you have already paid for.
• Export your data before the period ends — export is available on every major entity at any time.

3. Refunds on subscription fees

Subscriptions are billed monthly in advance. Because of the free trial, we do not generally refund a billing period that has already begun.

We will refund, in full or in part, where:

• You were charged after cancelling;
• You were charged more than once for the same period;
• A sustained failure on our side prevented you from using the Service for a material part of the billing period;
• Applicable consumer law requires it.

To request a refund, email hello@scrmai.in from the account email within 30 days of the charge, with the invoice number. We will respond within 5 working days, and approved refunds are returned to the original payment method through Razorpay within [X] working days.

4. Plan changes

• Upgrades take effect immediately, with the difference charged on a pro-rata basis for the remainder of the period.
• Downgrades take effect at the start of the next billing period, so you keep what you paid for. Check the limits of the lower plan before downgrading, particularly lead and team-member counts.

5. Prepaid AI credits

• AI credits are prepaid and are consumed as AI features are used.
• Unused credits remain available while your account is active.
• Credits are non-refundable once purchased, and are not transferable between accounts. Buy the smaller pack first if you are unsure of your usage.
• Credits are not converted to cash on cancellation.

6. Third-party charges

Charges levied by third parties — Razorpay transaction fees, Meta WhatsApp conversation charges, Twilio SMS charges, telephony costs — are set by those providers and are not refundable by us. These are separate from your SCRMAI subscription.

7. Account deletion

Account deletion is self-service. It is permanent and cannot be undone. Deleting an account does not itself trigger a refund of the current period or of unused AI credits; cancel and request any applicable refund first, and export your data before you delete.

8. Questions

Email hello@scrmai.in and we will explain exactly what applies to your account before you decide.